MasterWord Services offers free online course, tips to prevent the spread of germs

A free, on-demand online course from MasterWord Services, originally designed to help medical interpreters avoid the spread of germs between patients and others, may also be helpful to the public with COVID-related concerns. 19.

MasterWord Services is based in West Houston and provides custom language services for the healthcare industry to ensure people who speak other languages ​​have a meaningful experience with their medical providers and details are properly communicated.

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“Interpreters don’t receive the same training as healthcare professionals, and they haven’t received the same level of preparation,” said Ludmila (Mila) Golovin, Founder and President of MasterWord. “So we wanted to make sure that interpreters, when working in hospitals, are prepared and know how to deal with infectious diseases.”

the Classes takes about an hour and 15 minutes and is now available in English and Spanish, but MasterWord is also working on Vietnamese, Chinese, and Arabic versions. Golovin strives to share training with hospitals across the United States

“This can benefit a lot of people as there will be an increased number of patients in hospitals due to the coronavirus, and interpreters could help facilitate care or spread disease if they are not properly trained,” said Golovin explained in an email.


The course website has a comprehensive but more concise set of do’s and don’ts that can help anyone who wants to protect themselves and others by changing simple habits. For example, MasterWord recommends the gel in, gel out method of applying hand sanitizer gel before and after touching common surfaces. The Center for Disease Control and Prevention (CDC) encourages people not to touch their face, but it can be very difficult. The list says to carry tissues for scratching your nose, then quickly throw them away.

Spanish-speaking medical interpreter Mirna Bonales said interpreters can be both mechanical and biological vectors of infection if they are not careful as they visit different types of health care facilities with different types of patients. A mechanical carrier (or carrier), she said, would take the METRO to Texas Medical Center and cause a person to cough or sneeze, leaving droplets on your large bag and then transporting them to the hospital. Bonales said a better solution would be to carry a small bag that you can actually wear on your front and protect it better. Being sick oneself makes oneself a biological vector.

Additionally, Bonales urged women not to put their purses on the ground as this allows them to pick up pathogens and carry them wherever they go, in places like their steering wheel.

“I think another piece of advice that’s really important, that really controls leaving pathogens outside your door, is to make sure that you’re sure to take your shoes off when you come home because now you walk along the hospital in different areas,” Bonales said.

She suggested leaving them in the garage and spraying them with Lysol.

MasterWord created the course a few years ago during an Ebola outbreak to prepare interpreters to protect themselves, patients, family members, and those outside of their jobs.

“I think that’s one of the things that differentiated MasterWord Services is that we were aware that this gap existed, and it was us who were doing our, you know, part of the community, making sure that that our performers are protected, that their families are protected and basically the whole community is protected. We want to make sure that they understand the dangers,” Bonales explained.

She also wanted people to know that as COVID-19 potentially spreads, some may not want to go to hospitals or other health care facilities for fear of the virus or getting sick, MasterWord medical interpreters can work remotely by phone or video and collectively speak between 250 and 400 languages.

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MasterWord has been sharing the online course with organizations and the public for free since the coronavirus hit the United States. Bonales said the response has been encouraging.

“We want to make sure people get the information. I think it’s in everyone’s interest that we’re all part of the solution in terms of actually minimizing this kind of spread of the virus that I think has caught the world off guard.

Golovin urged people to log on and take the course or study the list of tips on www.masterword.com/covid19.

“You don’t have to be part of a medical organization or belong to a particular union to be able to take this training and be trained in infection control,” she said. “It’s already down. We share it.

tracy.maness@hcnonline.com